Privacy Policy

Last updated: 26 March 2026

1. Who We Are

WillBuilt is a web design and digital marketing agency based in Manchester, England. When we refer to "we", "us" or "our", we mean WillBuilt, operated by Will Symmonds.

If you have any questions about this privacy policy, contact us at: hello@willbuilt.co

2. What Information We Collect

We collect information you provide directly when you:

• Use our contact form: your name, email address, and details about your business
• Request a free marketing audit: your name, email, business name, website URL (if applicable), business type, and location
• Email us directly: your name, email address, and message contents

We also collect information automatically when you visit our site:

• Analytics data: pages visited, time on site, referral source, device type, and browser (via Google Analytics 4)
• Technical data: IP address (anonymised), browser type, operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver your free marketing audit report
• Improve our website and services
• Send follow-up communications related to your enquiry (you can opt out at any time)

We will never sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics 4 — website analytics (data is anonymised). Google's Privacy Policy
• Google Tag Manager — tag management. Google's Privacy Policy
• Formspree — form submissions. Formspree's Privacy Policy
• Cloudflare — hosting and CDN. Cloudflare's Privacy Policy

5. Cookies

Our site uses cookies for:

• Essential cookies: required for the site to function (e.g., Cloudflare security)
• Analytics cookies: Google Analytics uses cookies to understand how visitors interact with our site. These cookies do not identify you personally.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your experience on our site.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate personal data
• Delete your personal data
• Object to processing of your personal data
• Withdraw consent at any time

To exercise any of these rights, email us at hello@willbuilt.co. We will respond within 30 days.

7. Data Retention

We keep your contact form submissions and audit request data for up to 24 months after your last interaction with us. Analytics data is retained for 14 months (Google Analytics default). You can request deletion at any time.

8. Data Security

We take reasonable steps to protect your personal information. Our site uses HTTPS encryption, and we limit access to personal data to only those who need it to provide our services.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data:

Email: hello@willbuilt.co
Website: www.willbuilt.co
Location: Manchester, England